We're here to help with your questions about veterinary financing, account management, payments, and technical support. Choose the best way to reach us.
Multiple ways to reach our customer support team
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Questions about your account, login issues, or updating personal information.
Manage My Account →Payment questions, setting up autopay, or resolving payment issues.
Payment Assistance →Check your application status or questions about the approval process.
Check Application →Quick answers to common questions about Scratchpay services.
View FAQ →Information about using Scratchpay for emergency veterinary situations.
Emergency Info →Monday - Friday: 8AM - 8PM PT
Saturday: 9AM - 5PM PT
Sunday: Closed
Monday - Friday: 8AM - 8PM PT
Weekend: Limited hours
Response within minutes
Available 24/7
Response within 24 hours
Detailed written responses
24/7 for urgent payment issues
Account security concerns
Fraud reporting